During our initial audit process, we will compile a comprehensive list of all software, IT assets, and infrastructure currently in use at your business. This list will encompass every recurring expense within the IT department. Once onboarding is complete, we will work to optimize IT costs wherever possible. Our extensive IT vendor knowledge and status as an IT firm uniquely positions us to deliver significant benefits to our customers through discounts and optimizations.

• Flat Monthly Fee: Includes everything your small enterprise needs to run a secure, productive IT department. Including a long list of software.

• Optimization of IT Costs: Leverage our vendor relationships for better software licensing and hardware pricing to reduce overall costs. Our established partnerships allow us to negotiate favorable terms, ensuring you get the best value for your investment.

• Predictable Budgeting: Effectively predict and manage IT expenses, avoiding unexpected costs. With our budgeting strategies, you can plan your IT expenditures with confidence, ensuring financial stability and avoiding surprises.

After onboarding, our in-depth understanding of your systems and implementation of best practices will ensure that every proactive measure is taken to maximize the uptime of your systems and employees. By putting the correct systems (and people) in-place behind the scenes on your behalf, we minimize the risk of human error. Your production IT environment is no place for amateur talent or experiments.

• Proactive Maintenance: We perform regular updates and best-practice checks to identify and resolve issues before they cause downtime. This proactive approach ensures your systems run smoothly and efficiently.

• Outage Prevention & Monitoring: Our 24/7 alert system notifies our on-call team of any major issues, allowing for rapid response. This continuous monitoring helps prevent outages and minimizes the impact of any disruptions.

• Disaster Recovery: We develop comprehensive plans to ensure quick recovery from IT disruptions. Our disaster recovery strategies are designed to restore your operations swiftly, minimizing downtime and data loss.

Our support team’s primary mission is to support you. Unfortunately, many IT firms have lost sight of this fundamental principle. At Resolved IT, we recognize the immense value of our clients’ time, and we make it our priority to work around your schedule to help you achieve your objectives. We will never give you another number to call or put you on an extended hold, and 100% of our staff is based in Canada. 

• Focus on Core Business Activities: Outsource IT management to boost team productivity by allowing them to focus on core tasks. This enables your team to concentrate on what they do best, driving business growth and innovation.

• Streamlined IT Operations: Efficient IT management reduces the time and effort spent on resolving IT issues. Our streamlined processes ensure that IT operations run smoothly, minimizing disruptions and enhancing overall efficiency.

• Total IT Vendor Management: We act as your single IT point of contact, handling all IT vendors on your behalf. This streamlines communication and ensures that all your IT needs are managed efficiently and effectively.

You can scale your seat count up or down on demand, in real-time. Our client portal system allows you to prioritize your tickets and monitor the status of our work in real-time. You can also request onboarding and offboarding through a standardized process, ensuring it is handled accurately and consistently every time. We’re here to accommodate your needs. 

• Scalable Solutions: Managed IT services adjust with your business needs, helping you better allocate your IT budget. As your business grows or changes, our services can scale accordingly, ensuring you always have the right level of support.

• Flexible Contracts: Choose between month-to-month flexibility or multi-year contracts for optimal pricing and incentives. This flexibility allows you to select the contract terms that best suit your business needs and financial planning.

• 24/7 Support: Always ready to assist with any critical issue, any time of day, 365 days a year. Our round-the-clock support ensures that you have access to help whenever you need it, minimizing downtime and disruptions.

With Managed IT Services, you have truly unlimited access to our consulting team. Whether it’s during one of our regularly scheduled meetings, an ad-hoc email, or a quick Microsoft Teams message, you can reach out to us for advice, troubleshooting, or strategic planning at any time. Our goal is to be an extension of your team, ensuring that you have the resources and knowledge to tackle any IT challenge.

• Specialized Knowledge: Gain a dedicated IT team with specialized industry skills and strategies. Our experts bring deep industry insights and tailored approaches to meet your specific business needs.

• Dedicated Teams: Always work with the same set of familiar technicians, with up to 6 dedicated techs per team. This consistency allows for better understanding of your systems and personalized service, fostering a strong working relationship through organic repeat interactions.

• Simplified Selection Process: You don’t need to build your own IT management or cybersecurity stack – we bring our own. Our comprehensive solutions are designed and updated to meet your specific needs, saving you time and effort.

At Resolved IT, we prioritize the security and compliance of your business, ensuring that your IT infrastructure is robust and resilient. Our comprehensive approach covers all aspects of cybersecurity, compliance, and employee training, providing you with peace of mind and allowing you to focus on your core business activities. Here’s how we make a difference:

• Advanced Security Measures: Protect data and IT infrastructure from cyber threats with advanced security protocols. This includes firewalls, intrusion detection systems, and regular security audits to ensure your systems are always secure.

• Compliance: Ensure business compliance with industry regulations and standards, enabling uninterrupted operations. This involves staying up-to-date with the latest regulatory changes and implementing necessary measures to meet compliance requirements.

• Cybersecurity Training: Educate employees on best practices for cybersecurity to reduce the risk of human error. This includes regular training sessions, phishing simulations, and providing resources to help staff recognize and respond to potential threats.

• Peace of Mind: Proactive IT management protects you from unexpected security breaches and emergencies. With our vigilant monitoring and rapid response, you can rest assured that your IT infrastructure is secure and resilient.

At Resolved IT, we believe in regular check-ins and following a set plan with a clear path to success. Your growth is our growth. 

• Long-term IT Strategy: Align IT strategy with business goals to support long-term objectives. This ensures that your IT investments are strategically planned to drive business growth and innovation.

• Technology Roadmaps: Guide IT investments and upgrades to stay ahead of technological advancements. Our technology roadmaps provide a clear plan for future IT developments, helping you stay competitive and prepared for emerging trends.

• Predictable Budgeting: Effectively predict and manage IT expenses, avoiding unexpected costs. With our budgeting strategies, you can plan your IT expenditures with confidence, ensuring financial stability and avoiding surprises.