Who We Are
We believe technology should make your life easier, not more complicated. Our team is dedicated to keeping your firm connected and your projects on track, no matter what.
Our Mission
Our mission is to ensure technology not only supports, but enhances the corporate strategy, vision, and success of AEC firms. We believe the AEC industry is primed for rapid change and growth.
Our Vision
Our vision is to empower AEC firms to seize the opportunity that comes with rapid technological advancement and unlock new opportunities for growth, profitability, and differentiation.
We don’t just fix problems—we build deep relationships to unlock an operator-level understanding of your firm. As your dedicated IT partner, we understand every aspect of your workflow and identify opportunities to enhance them.
90%+ Engagement Rate
End-users love engaging with us to save themselves time and headache.
Flexible Support
We embrace our position as a support dept. and work around your needs and schedule.
Training Portal
We frequently release new video courses and host webinars on popular AEC tech and software.
Dedicated Teams
We gain a deep understanding of your business through organic repeat interactions.
Sky-high engagement
End-users love engaging with us to save themselves time and headaches!
Flexible support
We embrace our position as a support department; we work around you.
Enhanced collaboration
Advanced collaboration tools offer our clients a transparent experience.
Dedicated Teams
We develop a deep understanding of your business + technology.
Core Values
We maintain constant mission alignment between our leaders, staff, and clients. Our company culture team members, and mission are formed around these consistent driving values:
- First Class Services for First Class Customers
- Practice What We Preach
- Never Give Up
What makes Resolved IT unique from other Managed IT Service Providers?
In short, we’re highly specialized on delivering holistic technology strategies for a small group of clients within a small set of niche industries. While other IT firms might be larger than us, our efforts are concentrated on producing the best possible outcomes for our unique ideal client profile. We understand the small details of your industry.
Rapid Response.
We respond to your phone inquiries in 60 seconds or less.
Dedicated Teams.
Interact with a small team of technicians, dedicated to your firm.
AEC Specialized.
Work with a firm that understands your needs and business levers.
IT Vendor Management.
We’re the single point of contact for all your technology vendors.
Best-in-industry response times :
60-seconds by phone. Yup, for real. 60-minutes by e-mail.
Dedicated Teams
We commit to your IT needs. 24/7 support to keep your business running smoothly.
A cohesive and bespoke IT Strategy
We design personalized IT strategies to drive your business forward.
Liaised vendor support
We handle everything, including actively liaising with vendor support for seamless integration and efficient problem resolution.
We're a step above traditional firms. Apples to Oranges.
Internal IT
Traditional MSPs
Resolved IT
Internal IT
Traditional MSPs
Resolved IT
Server & Network Monitoring
EXTRA
Server & Network Maintenance
Traditional Anti-Virus
EXTRA
Backup Services
EXTRA
Procurement Services
Professional IT Vendor Management
Microsoft 365 Breach Detection
EXTRA
EXTRA
Monthly IT Management Meetings
EXTRA
Quarterly IT Strategy Meetings
Custom-tailored IT Portal
EXTRA
Dedicated Account Manager
Dedicated Service Team
E-mail Response Time
2 – 8 hours
60 minutes
Phone Response Time
5+ minutes
60 seconds
Security Awareness Training Program
EXTRA
EXTRA
Custom-tailored SOPs & IT Policies
EXTRA
Real-time Vulnerability Management
EXTRA
EXTRA
24×7 Security Operations Center
EXTRA
EXTRA
Advanced IT Compliance & Cybersecurity
EXTRA
EXTRA
Flexible Billing
RESOLVED.
Resolved IT's Leadership Team
Chief Executive Officer
Reid McConkey
“When businesses lose control of their technology, there are more than just support tickets to resolve — there’s also emotional and mental stress that impacts the company’s culture and owner’s ability to lead. My passion is guiding businesses back to a healthy technology state — where the owner controls the technology, instead of the other way around.“
Reid founded the company in 2020 after leaving his full-time job as a General Manager in the MSP industry. Driven by a passion for entrepreneurship and a desire to do better, he works tirelessly towards the success of his clients, his employees, and his company.
- Email: rmcconkey@resolvedit.net
- Linkedin: Reid McConkey
Director of Client Success
Michael Logan
Mike is a customer success fanatic whose passion for producing the best possible client experience is unmatched. His role is exclusively dedicated to ensuring successful client outcomes and satisfaction by constantly maintaining alignment between our team and yours.
- Email: mlogan@resolvedit.net
- Linkedin: Michael Logan
Service Team Lead
Matthew Cherniak
Matt is a highly dedicated team leader who brings attention to detail and efficiency to the table. As the leader of the service department, Matt provides training and mentorship to our technicians, and assists with resolving high-level issues or handling emergencies. Matt is familiar with many of the day-to-day IT issues that our clients run into, and keeps our team efficient and responsive when providing support.
- Email: mcherniak@resolvedit.net
- Linkedin: Matthew Cherniak
Company Philosophy
Resolved IT is committed to providing flexible and comprehensive managed IT services tailored to Architects, Engineers, Construction firms. We serve as your single source for technology strategy, management, and support.
Our services are designed to create mutual benefits through consistent collaboration and positive outcomes, leveraging technology to drive your business forward. We strive for long-term partnerships with clients who see technology as a strategic asset for their success.
What Great Managed IT Services Look Like To Us at Resolved IT:
- Consistent Communication & Staying Engaged.
- Well-defined & mutually understood agreements.
- Transparency, & Cohesion.
- Access to Support & Escalation Services with The Click of a Button, Without Hold Times.
What Our Clients Say About Us
Civil Engineering Firm
“Reid and his team have been a fantastic and trustworthy partner for years now. Resolved’s support team’s attention to detail has been top-notch, and Reid’s ability to help us overcome unique challenges with ease is impressive. In my experience, most IT firms are nothing more than tech support… Reid has proven to be so much more than that.”
-James, CEO
Civil Engineering Firm
“Reid and his team have been a fantastic and trustworthy partner for years now. Resolved’s support team’s attention to detail has been top-notch, and Reid’s ability to help us overcome unique challenges with ease is impressive. In my experience, most IT firms are nothing more than tech support… Reid has proven to be so much more than that.”
-James, CEO
Customized IT Services to Fit Your Industry
You shouldn’t have to worry about your IT slowing you down. We take care of your technology, so you can focus on running your business efficiently.
Stay Focused on Your Business
Your Full-Service IT Department
Fill in the Gaps in Your IT Team
Expert IT Advice
Custom Cybersecurity Strategies
Expert Cabling Solutions
Our Partners
